Onenuttyweb: IT Ticketing System

OneNuttyWeb's  robust IT Ticketing System features set and productivity bundles, helping  IT technical support departments to effectively manage and track trouble tickets/issues.

OneNuttyWeb's web-based solution allows technical support staff to receive technical support/issue/trouble ticket requests from a variety of sources: telephone calls, e-mails, or online forms. All issue data is stored in a scalable, central database.

Your support department will compile a Knowledge Base of issues and system information, such as:

System Information

1. OS Name:
2. Version:
3. Other OS Description :
4. OS Manufacturer:
5. System Name:
6. System Manufacturer:
7. System Model:
8. System Type:
9. Processor /Processor(s)
10. BIOS Version/Date:
11. SMBIOS:
12. Windows Directory:
13. System Directory:
14. Boot Device:
15. Locale:
16. Hardware Abstraction Layer:
17. User Name:
18. Time Zone:
19. Installed Physical Memory (RAM):
20. Total Physical Memory:
21. Last Available Physical Memory:
22. Total Virtual Memory:
23. Page File Space:
24. Page File:

Components

1. Multimedia:  Make & Model
   1. Audio Codec: Upload/Download /Install/ Ticket history
   2. Video Codec: Upload/Download /Install/ Ticket history
2. CD ROM: Make & Model
   1. Drivers: Upload/Download /Install
   2. Ticket history
3. Sound Device:  Make & Model
   1. Drivers: Upload/Download /Install
   2. Ticket history
4. Display :  Make & Model
   1. Drivers: Upload/Download /Install
   2. Ticket history
5. Infrared:  Make & Model
   1. Drivers: Upload/Download /Install
   2. Ticket history
6. Input Type:  Make & Model
   1. Key board: Drivers: Upload/Download /Install/ Ticket history
   2. Pointing Device: Drivers: Upload/Download /Install/ Ticket history
7. Modem: Make & Model
   1. Drivers: Upload/Download /Install
   2. Ticket history
8. Network: Make & Model
   1. Drivers: Upload/Download /Install
   2. Ticket history
9. Ports: Make & Model
   1. Drivers: Upload/Download /Install
   2. Ticket history
10. Storage: Make & Model
    1. Drivers: Upload/Download /Install
11. Printing: Make & Model
    1. Drivers: Upload/Download /Install
    2. Ticket history
12. USB: Make & Model
    1. Drivers: Upload/Download /Install
    2. Ticket history

Software information
Programs:

1. Version
2. Date Installed
3. Updates
4. Ticket History

Software Licenses:

User Information

1. Location:
   1. Building Name
   2. Address 1
   3. Address 2
   4. City, State Zip Country
2. Full Name
3. User Name
4. Password reset request(To super admin)
5. Tell & Extension
6. Email
7. Cell #

Firmware updates
Service History

1. Date Issued:
2. Date Closed:
3. Tech Name:
4. User Name:
5. Issue:
6. Resolution:
7. Open/ Pending /Closed
8. Additional Notes:

Drivers
Tools

1. Ping
2. Remote Desktop
3. C-Cleaner
4. FTP
5. TraceRT
6. Scan

Resolution Center
Form to enter in problem, will look up history to see a resolution that may exists in the system.